Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You will need to provide proof of purchase, such as a receipt or order confirmation.
To start a return, you can contact us at email@example.com or alternatively you can use self-serve returns: https://support.arcanearcadia.com.
Here is a brief explanation on how to use self-serve returns:
Existing Customer Profile: If you subscribed to our mailing list or created a customer account, placed an order, or initiated an order but didn't finalize the checkout process then you already have an existing customer profile.
Login: To log in, use the email address associated with your customer profile.
Email Verification: After entering your email address, you'll receive an email with a one-time, 6-digit code.
Code Entry: Enter the code from the email to complete the login process.
New Customer Profile: If you log in with an email not associated with an existing profile, a new customer profile is automatically created.
Shop Account: If you have a Shop account, you can choose to sign in with Shop or use the one-time code sent to your email.
If your return is accepted, we'll provide you with instructions on how and where to send your package. Please note that you are responsible for the cost of return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, and report any damaged or missing items within ten (10) days of delivery date so that we can evaluate the issue, correct it, and issue a refund to your account. Please note that in the case of damaged or defective items, we may require photos of the item to be sent to us before we can approve the return or issue a refund.
Once an order has been shipped, it is not possible to cancel it. However, you do have the option to decline the package, and upon its successful return, we will proceed to credit you for the products. It's important to note that shipping fees and any associated return shipping expenses will continue to be applicable.
If you receive an item that doesn't match your order or if you believe you've received the wrong product, please contact our customer support team within ten (10) days of the delivery date. This prompt communication will help us expedite the resolution process. We will swiftly verify the situation and provide appropriate solutions such as reshipment or refund. Your satisfaction is our priority.
Regrettably, we are unable to accommodate refunds or exchanges for instances of buyer's remorse. We encourage all customers to make informed decisions before finalizing their purchases. Your understanding is appreciated as we focus on providing excellent products and services to meet your needs.
Exceptions / non-returnable items
At Arcane Arcadia, we strive to provide high-quality products that meet your needs and expectations. However, due to the nature of some of our products, we have certain exceptions and non-returnable items, including:
- Tarot or oracle decks that have been opened or used.
- Personalized or custom-made items.
- Herbs, candles, oils, and incense that have been opened or used.
- Discontinued items.
- Bath and body items that have been opened or used are also non-returnable.
- Any item that is not in its original condition or is damaged due to customer misuse or negligence.
If you have any questions about our return policy or whether an item is eligible for return, please don't hesitate to contact us.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.